Refund Policy

No Change-of-Mind Returns

Due to the nature of personal protective equipment (PPE) and medical supplies, we do not accept returns for change of mind. All sales are considered final once the order has been dispatched.

When We Accept Returns

We will accept returns or issue refunds in the following circumstances:

• Products received are damaged during transit
• Products are defective or not fit for purpose
• Incorrect products or quantities were shipped
• Products do not match the description on our website

You must notify us within 7 business days of receiving your order. Please include photos of the issue where possible to help us resolve it quickly.

Negotiated Returns

In exceptional circumstances, we may accept returns on a case-by-case basis at our discretion. Products must be unopened, in original packaging, and in resaleable condition. A restocking fee may apply. Please contact us to discuss.

Refund Process

1. Contact us at sales@yexinternational.com with your order number, description of the issue, and supporting photos.
2. We will review your request and respond within 2 business days with a resolution (replacement, refund, or return instructions).
3. If a return is required, we will provide a return address and instructions. Do not return products without prior approval.
4. Once we receive and inspect the returned items, we will process your refund within 5–10 business days.
5. Credit card payments will be refunded to the same card via Stripe. Bank transfer payments will be refunded to your nominated bank account.

Shipping Costs for Returns

If the return is due to our error (damaged, defective, or incorrect product), we will cover all return shipping costs. For negotiated returns, shipping costs are the responsibility of the buyer.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure or is unsafe, you are entitled to a replacement or refund.